Customer Care


SHIPPING & HANDLING

Orders placed online will ship within 1-2 business days of purchase, excluding weekends and holidays. If delays are expected with your order, you will be contacted via email.

*Please note we are not responsible for any delays that may be caused by shipping company after the product has been picked up from our company we are unable to guarantee the final delivery day. 



POSTAL RATES

US Orders

All standard domestic orders are sent via USPS first class or priority and typically arrive within 2-5 business days from shipped date. Once orders have been shipped, you will receive a tracking number via email. 

All express 1 and 2 day orders are shipped via Fed Ex Express. Express orders need to be placed by 12pm CST to ship same day otherwise all orders placed after 12pm CST will be shipped out the following business day.

Orders are shipped to the address provided, Parc is not responsible for delays caused by USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package please email us at info@tranuaxskincare.com 

By submitting an order, you agree to these conditions.

Standard Flat Rate USPS or UPS 2-5 Business Days FREE on all orders over $100
Standard Flat Rate USPS or UPS 2-5 Business Days $7 Flat Rate for orders under $100
Fed Ex 2 Day Air  2 Business Days $30
Fed Ex Next Day Air  1  Business Day $40

International Orders
We charge a flat rate of $40 for international shipping. Shipping delivery dates are based on region/country. All international orders are sent via USPS priority international.

If you would like to upgrade to a different shipping option, please email sales@tranauxskincare.com to arrange for FedEx, UPS or USPS - additional fees may apply.

Tranaux Skincare is not responsible for delays caused by carrier, stolen or damaged packages, or any costs incurred by customs and the buyer's responsibility. International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Tranaux Skincare has no control over these charges and cannot predict what they may be. It is the customer's responsibility to pay any additional charges for customs clearance and to clear the package from customs.


By submitting an order, you agree to these conditions.


PAYMENTS

We accept VISA, MasterCard, American Express, Discover and Paypal payments.
Applicable sales tax will be applied to all orders shipped within Minnesota only.


ORDER STATUS

You can view and track your order status by signing into your account and selecting purchase history.  You will also receive a shipping confirmation via email once the shipment has been completed. Please allow 24 hours for the carrier to update their records before you begin to track your order.



PRIVACY & SECURITY

Parc respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.